How do I disable popup blockers?

Document created by 850073 Support on Mar 6, 2014Last modified by 850073 Support on Apr 4, 2016
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Summary

There can be several pop up blockers on your computer which can prevent you from viewing content and certificates. To ensure all of your pop up blockers are turned off, please view the steps below in the 3 articles.

Article Detail

popup blockers running on a Windows computer can be temporarily disabled by holding down the control (CTRL) key on your keyboard at the same time as clicking the "Print Certificate" icon or course content link. However, if you still cannot get a pop-up window to display your certificate or content, chances are there is another popup blocker(s) installed on your system that is overriding your keyboard action.

Detailed Answer:

Most popup blockers running on a Windows computer can be temporarily disabled by holding down the control (CTRL) key on your keyboard at the same time as clicking the "Print Certificate" icon or course content link. However, if you still cannot get a pop-up window to display your certificate or content, chances are there is another popup blocker(s) installed on your system that is overriding your keyboard action.

 

1. Pop-up blockers built into my web browser

Summary Answer:

The most common type of popup blocker that may be installed on your system is a blocker built into your web browser: Internet Explorer 6 and higher, Firefox, Safari, and Google Chrome all have popup blockers built into the applications. See below for instructions for specific web browsers. Please note that if you are not able to change your browser settings, please contact your IT department.

Detailed Answer:

To disable a popup blocker on your web browser, please do the following:

 

Windows users:

Microsoft Internet Explorer 8, 9, 10, or 11 on Windows XP, Vista or 7

  • Click the Tools menu, point to Popup blocker, then click "Turn off popup blocker".

 

If you wish to select specific sites to continue to allow pop-ups, instead of clicking on "Turn off pop-up blocker," go to Tools, Internet Options, Privacy, click on "Pop-up blocker settings." (You can choose to allow pop-ups only on specific sites, which will leave the ones that annoy you disabled).

Type in the name of the website(s) you wish to allow pop-ups from, and then hit the Add button:

*.training.reliaslearning.com


 

Mozilla Firefox 3.x

  • Click the Tools menu, then select Options.
  • Click on the Content icon at the top of the Options window.
  • Uncheck the Block popup windows option.

 

Google Chrome

  • Click the three horizontal bar icon to the top, right corner of your browser
  • In the drop down that appears click on the "Settings" option
  • Scroll to the bottom of the Settings page and click the option for "Show advanced settings...".  This will display more options.
  • Click the "Content Settings" button directly below "Privacy"
  • In the new window that opens you should scroll down until you see an option for "Pop-Ups" then check the bubble beside "Allow all sites to show pop-ups"
  • Close the tab.

 

 

Macintosh users:

Safari 4.0

  • Click the Safari menu.
  • If the menu has a checkmark to the left of the Block popup windows option, the popup blocker is enabled.
  • Select Block popup windows to clear the check mark.

 

Mozilla Firefox 3.0 and 3.5

  • Click the Firefox menu, then select Preferences.
  • Uncheck the Block popup windows option.

 

Please note that if you are not able to change your browser settings, please contact your IT department.

 

2. Pop-up blocker in my toolbar such as Google and Yahoo

Summary Answer:
Even though you may have your pop-ups turned off in your browsers, if you have a toolbar installed on your computer it can still block pop-ups. The most frequently installed toolbars are the Yahoo toolbar and Google toolbar. Please see details below on instructions on how to disable the most common toolbars.
Detailed Answer:
Google toolbar: 


User-added image

To disable the Popup blocker:

  • Click on the Toolbar's wrench User-added image icon.
  • On the Tools tab,  deselect the 'Popup blocker'  checkbox  User-added image. Click Save.

To allow popups for a specific website:

  • click the Popup blocker button on the Toolbar.
  • The button's icon should change from 'Popups blocked'   User-added image to 'Popups allowed'  User-added image.

If you allow popups on a website such as  "*.training.reliaslearning.com" , the Popup blocker saves your preference for future visits and adds the site to an 'Allowed sites' list. The next time that you visit that website, the Popup blocker will continue to allow popup windows to appear. You can allow or disallow popups by toggling the Popup blocker button on and off while on the site.
View the Popup blocker's 'Allowed sites' list:

 

1.Click the Toolbar's wrench User-added image icon.

 

2.Click the Tools tab.

 

3.Click the Edit link next to the 'Popup blocker' checkbox.

 

If a website is listed in the Toolbar's 'Allowed sites' list, then the Toolbar shouldn't block popup windows from being opened on that site.
Yahoo! Toolbar:

 

User-added image

 

Click on the drop-down menu next to the pop-up blocker button  User-added image  to disable the pop-up blocker in the Yahoo toolbar. Select "Disable pop-up blocker."

 

3.  Stand-Alone Blockers

If you're still unable to open popup windows, verify that Internet Explorer or your security software isn't blocking popup windows from being opened. You or your organization can also purchase or download applications that block popup windows and other advertisements as part of an overall security package. These include applications such as Popup Stopper, Ad-Subtract, and Ad-Aware, as well as firewall or antivirus applications including Norton Internet Security and Zone Alarm. Generally, the manufacturer's website or the help files for the application will provide instructions on disabling the popup blocker. For users on an organization's computer, Relias Learning recommends that you enlist the help of your IT staff for assistance.

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