As a learner, when I click "+ ADD A COURSE", I do not see the course in which I want to enroll.

Document created by 850073 Support on Mar 6, 2014Last modified by 850073 Support on Jan 24, 2017
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Article Summary

If a learner is actively enrolled in a training, the training does not display under the "+ADD A COURSE" list.  This is meant to prevent duplicate enrollments.

Article Detail

There could be several reasons a course does not display in a learner's "+ADD A COURSE" search.

First, If a learner is actively enrolled in a training, the training does not display to prevent duplicate enrollments. The best practice for a learner is to review their My Learning - Current tab, which is the default page that displays when a learner logs in. If they don't see the course or event they are looking for, then they should search for the course by selecting "+ADD A COURSE.'

Any administrator can also pull up the learner's blue book and click the "Current" tab to see if there is a current enrollment on that page.

Second, the course might not be "Approved."  The administrator should go to Training & Enrollment > Courses & Enrollment and search for the course.  If the Approved column does not display a check-mark, that means the course is not approved and cannot be enrolled into.  The administrator would need to approve the course for the learner to see it in the "+ADD A COURSE" search.

Third, the course may not have the "Allow learners to self-enroll" box checked off.  The administrator should go to Training & Enrollment > Courses & Enrollment and search for the course.  Then click the course name and on the Properties tab that displays, go to Step 4 ENROLLMENT SETTINGS and find the "Allow learners to self-enroll."  If there is not a check mark, click the check box and then click "Save" to allow learners to locate the course in the "+ADD A COURSE" search.

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