Why won't my certificate print?

Document created by 850073 Support on Mar 14, 2014Last modified by 2261980 on Jan 24, 2017
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Article Summary

In order to effectively use our online training solutions, you should make sure that your browser's pop-up blocker is turned off.

Article Detail

In order to effectively use our online training solutions, you should make sure that your browser's pop-up blocker is turned off.   In Internet Explorer, you may turn off your pop-up blocker by selecting TOOLS>POP-UP BLOCKER>TURN OFF POP-UP BLOCKER.  If the menu item says "Turn ON Pop-up blocker", your settings are already correct.

Solution #1:
To print your certificate, please ensure your pop blocker is turned off. You will need to enable pop up on your computer as the certificate pulls up in a separate window.

Solution #2:
You can also hold down the "ctrl" key while clicking on the "print certificate" option if you are unsure how to change your computer settings to allow for pop-ups. Holding down the "ctrl" key overrides the pop up block for that instance.

Note:  For a more in-depth description on disabling pop-up blocker please refer to our article PKB - How do I disable popup blockers?

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