Who gets the "Help" email from the learner profile and how do we edit it?

Document created by 850073 Support on Mar 17, 2014Last modified by 850073 Support on Jan 24, 2017
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Article Summary

When a learner in the system has a question or concern in regards to the site, they can use the "Help" link at the top of their leaner account. The Help link goes to the designated Contact Email listed in your site, not Relias Learning Support.

Article Detail

The Contact Email Recipient should be the main point of contact between the learners and Relias Learning, opposed to each learner contacting Support directly.

To change the user listed as the Help recipient, please have an administrator of the site do the following:

1. Go to the "Settings" tab

2. Scroll down to the "Contact Information and Settings" Section

3. Place a new email address in the Contact Email field

4. Scroll back to the top of that page and click "Save"

Supervisors and Administrators can use their "Help" link to connect to the Relias Learning Support Portal to submit a support inquiry.