How To Use Relias Connect

Document created by 1253526 Support on Mar 17, 2015Last modified by 2261986 on Jul 18, 2017
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Relias Connect

Relias Connect is an online social community.  While in Connect, users can: share ideas, ask questions, start discussions, contact Relias Support, or browse and read articles on topics that interest them.  If you are new to Connect, we recommend visiting Welcome to Relias Connect and Community FAQsTo access Connect, click the Relias Connect icon in the top right corner while logged in to your RLMS account.

 

Every Learner, Administrator, Supervisor, Instructor, Data Entry and Observer will have a Connect profile created upon first time logging in to Connect.  Users with permission levels greater than a Learner (e.g., Administrators) have access to more content on Connect than a Learner does, specifically access to the Support Portal.

 

Support Portal

Once inside the Support Portal, there are number of different ways to contact Relias Support or find helpful information.

 

  1. Search for Your Question: One way to get the answer to your question is to see if someone has already asked it. Use the Search feature to see if someone beat you to the punch!
  2. Knowledge Base: Click Knowledge Base to access a library of articles written about the Relias Learning Management System.
  3. Help Questions: Click Help Questions to answer questions asked by the community, or ask one yourself! A good way to reach the Relias Support team or share best practices with your peers is to Ask a Question.  By entering information into this field and clicking 'Post' your question will be added to Help Questions where other Connect users, as well as Relias Support, can respond to your question. Please do not post personal information here such as your phone number as this is an open forum.  
  4. Video Training: Click Video Training to access recorded Webinars and Video Tutorials  (this area is currently out of date and is being renovated) .
  5. Feature & Content Requests: Click Submit an Idea to create a new feature/content request for Relias and to vote on active requests. 
  6. Learner Support: Click Learner Support to access how-to guides suitable for Learners. Commonly requested items are housed here to help your Learners navigate the RLMS.
  7. Contact Support: By clicking the "Support Chat" link, you will have access to live assistance from the Relias Support team.  A new window will launch redirecting your to the chat landing page. You'll see a 'Click Here' button that will connect you to a Support Consultant. Listed below are alternative contact methods and information on Support hours.
  8. RLMS Training Events: You can refer to the training calendar for a schedule if upcoming training webinars. Click a topic that you're interesting in learning about on a date that suits your schedule. Once on the new page, you'll see a green 'Register Here' button that will bring you to the WebEx meeting information. Click 'Register' and fill out the required information.
  9. Product Release Information: Click here to access Release Notes from previous months.

 

Overview of Connect

 

  1. Support: Click Support to access the Relias Support & Training.  Please note that Learners have limited access to this page.
  2. Events and Training: Click Events and Training to see if a Relias hosted event is coming to a city near you! For more information on our upcoming User Groups and Conferences please visit Relias Learning Events & Training
  3. Knowledge Base: Click Knowledge Base to access a library of articles written about the Relias Learning Management System.
  4. Name, Notifications & Search: The bell icon is where you can find your Connect notifications. Click the arrow next to your name to edit your profile and access the Relias Store. You can use the magnifying glass to do a keyword search of articles and users across the entire Relias Connect site.  
  5. Ask Your Question: From here you can reach the Relias Support team and ask questions that couldn't be answered through use of the Knowledge Base. By entering your question into this field and clicking 'Ask It!', your question will be added to Help Questions where other Connect users can respond to your question.                                                                           
  6. Get Support: Click this icon to take your to the Help Questions page to respond to unanswered questions.
  7. Get Involved: Use this icon as another way to get to the Relias Learning Events & Training.                                                                                                                                                                Connect 10_14.jpg
  8. Connect Places: 
    1. All Discussions: View and respond to discussions and questions.
    2. Feature & Content Requests: Vote on feature/content requests for the Relias LMS.
    3. Senior Care: View Senior Care related news, blogs, content, Webinars and discussions.
    4. Health and Human Services: View HHS related news, blogs, content, Webinars and discussions.
    5. Intellectual & Developmental Disabilities: View IDD related news, blogs, content, Webinars and discussions.
    6. Public Safety: View Public Safety related news, blogs, content, Webinars and discussions.Support Center: Contact the Relias Support team and access other helpful resources.
    7. Course Developer Resources: View tips and resources for developing courses.
    8. Learner Resources: View resources such as regulatory crosswalks, featured and recet content.
    9. Community FAQs: View frequently asked questions relating to using Relias Connect.
  9. Relias News: News thread for Relias Announcements.
  10. Featured User Content: View the most recent featured Connect content.
  11. Individual Leaders: See where you rank on the Leaderboard for Relias Connect.  You can use the points earned to redeem for Relias merchandise in the Relias Store.
  12. Quick Tips: At-a-glance tips on how to use Connect.

 

To get back to the Knowledge Base and the master list of topics, please click here: RLMS Knowledge Base

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