Log In Issues

Document created by 2261986 Support on May 14, 2018
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Login Issues

 

If you are having trouble logging in, your first step with be to go to your organization’s Relias URL

 

This will be in the format of “Organization.training.reliaslearning.com” and will be provided by your administrator or supervisor.

Or you can go to  https://login.reliaslearning.com  for the Universal Sign On page.

 

Once on the website, you will see a screen similar to the following:

 

Enter your credentials as they have been given to you and click “Log In”

 

 

 

-NOTE- Passwords are case sensitive. If you experience issues logging in, you should try capitalizing the first letter in your password-

-NOTE- Some organizations may use different language for the “User Name’ and “Password” field, ie “Password” appears on the log in page as “Last Name”-

 

 

Security Questions

 

Once you have logged in the first time, you will be prompted to create three security questions

 

 

 

These security questions will assist in accessing your account should you forget your password in the future.

Security answers can be modified once you are logged in. Go to the person logo in the upper right  corner of the screen   

 

 

-NOTE- Security questions, like passwords, are case sensitive. It is advised that you enter your answers in whatever convention you would typically use when entering information.

 

 

 

Password Change

 

Additionally, your administrator may prompt you to change your password upon first login

 

Once you have passed these fields, you will arrive at your “My Learning” page. This will indicate that you have logged in successfully!

 

 

 

 

 

 

 

 

 

 

 

Forgot Password

 

If you have forgotten your password, don’t worry!

 

For password assistance, click the “Forgot your User Name of Password?” field on your company’s log in screen

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

You will be brought to the following screen

Choose whichever option is most appropriate to your situation.

 

 

 

 

 

 

To reset your password, you will need to provide either your username or last name and email address.

 

 

 

 

 

 

After entering in the correct information, the system will automatically send a security code to the email associated with your information

Please Note - Security codes are valid for 30 minutes

 

If you don’t receive the security code or you no longer has access to that email, then you can elect to answer their security questions instead

 

 

 

-NOTE- If you opt to have your information sent to your email, make sure that you check your Junk or Spam email if you do not receive the email from the Relias Automated System-

 

 

 

 

 

If you still cannot log in, please go back to the Forgot Password option on the log in page, and click the Request Help option at the bottom of the box

 

 

 

 

 

 

 

 

 If you find that you are having issues retrieving your login information, you may want to reach out to your administrator or supervisor.

 

 

 

 

 

 

Forgot URL

 

Have your credentials but don’t know where to log in? No problem! Relias Websites are specific to their organization, so doing a search for them will not return the correct log in page.

 

If you are having troubles going to the correct page, there may be a few issues:

 

Make sure the website is entered correctly as it is given by your Administrator or Supervisor

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