Technical Updates Coming To Relias Courses
In October 2018, some common browsers, including Chrome and Safari, will start blocking the auto-play of audio and video content on sites, including audio and video in e-learning courses that are hosted . As a preventive measure, Relias has been systematically fixing and republishing audio/video courses in preparation of the new browser update. Updated versions of the courses will be released on the evening of Wednesday, September 26th at 8:00 p.m. ET.
Please note: Nothing is changing with the actual content of the courses; the updates being made are only technical changes.
How this will impact you:
Courses with auto-play narration (audio and video) are being republished. To prevent losing progress in courses, learners currently "In Progress" or actively taking a course with auto-play audio or video, must complete those courses before 8:00 p.m. ET on Wednesday, September 26. Full completions (learners who viewed all content and completed the exam/survey) will not be lost, but partial completions will be reset for these courses after 8:00 p.m. ET on Wednesday, September 26, and will require the learner to start the new version of the course from the beginning.
If you have questions, please do not hesitate to reach out to the Relias Support Team using appropriate channel
www.relias.com/chat for Chat Support and
www.relias.com/help for Support via Email Webform
Thank you for allowing us the continued opportunity to serve you.
Your Relias Team