To Manage Risk in IDD, Focus on Quality

Document created by 2261986 Support on Sep 20, 2018Last modified by 2261986 Support on Nov 6, 2018
Version 2Show Document
  • View in full screen mode
To Manage Risk in IDD, Focus on Quality


 On Demand Webinar
Duration: 1 HR
While IDD organizations provide a variety of services to people, the potential for injury is significant because of the needs of the population served. In addition, changing compliance and regulatory requirements keep IDD managers on their toes.
Support providers on all levels must understand their responsibilities required under the law, and organizations must be proactive in assessing their risk in this regard. Perhaps the most effective strategy for reducing risk is focusing on the quality of the services you provide and the training of your staff.
In this webinar, IDD Business Expert Arlene Bridges explains the critical steps IDD organizations must take to manage risk. She will cover:
  • The risk identification and analysis processes
  • Human capital risk, given the tight job market in IDD
  • The connection between training programs and areas of exposure
  • How employee and client satisfaction data can reveal areas of risk
Please note: this webinar is a free event, and no CEUs or certificates of participation are provided. All registrants will receive a copy of the recorded webinar and slides if you cannot attend the live event.


Arlene Bridges
Product Manager, IDD & ABA


Arlene holds well over a decade of experience in IDD services. She has served in clinical coordination and oversight of IDD services, as well as Administration. She has experience in managing contracts and billable services with MCO’s and other payers, overseeing Quality Improvement processes, working with CQL accreditation requirements, and direct responsibility in leading teams with more than 150 employees rolling up to her direct supervision. She has also served on the board of the NC Provider Association over the last several years.