hi attachment disorder trauma class is not opening
Hello Jessica Oshier,
Thank you for reaching out to Relias Support! I was able to login to your learner account and go to the "Attachment Disorders Part 1: Understanding and Defining Attachment and Trauma" course you were having trouble with. I was not able to replicate the problem and I moved forward to the next slide without any issues. Therefore, the problem that you are having has to be due to a technical issue. I can provide you with a few steps so that you can easily solve this problem. 1) Please know that our courses work best in the Google Chrome browser. If you have any way of taking the courses in this browser as opposed to Internet Explorer or Firefox, we highly recommend that you do so. 2) We run into a few issues with mobile compatibility when learners try to access our courses on phones or tablets. For best functionality, please make sure you're using a desktop or laptop computer to access the site if possible. 3) Please make sure your Flash player is up to date- this will ensure your video and other interactive material (such as the review of tabs) works properly. You can visit the following site to troubleshoot whether or not your Flash player is up to date, and download the update if it isn't:https://urldefense.proofpoint.com/v2/url?u=https-3A__helpx.adobe.com_flash-2Dplayer.html&d=DQIFAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=wPN2qhJFOm86yhBHTB8NPSGgSMyplpg8TwFIDGj-iRo&m=Lm8-35j6JXNENPxCksYAQZbyEn0ltYRYEF_p9CbmbIc&s=qWWfIEtK4jbs71R7eTdwMRtOP4QRERFiZI8qIwDy37Y&e= 4) Additionally, the problem may exist due to poor Internet connectivity, so you'll want to make sure that you are not having problems on other sites also, in case the video is just taking a long time to load.
7) If you are using a mobile device such as a phone or tablet to complete courses it is recommended that you use the Puffin browser. Puffin speeds up mobile browsing by shifting the workload from the resource-limited devices to the cloud servers, and resource-demanding webpages can run super-fast on your phones or tablets. It allows you to use your java player to complete courses.
ok great thanks yeah the other classes do open...so not sure what the problem is. thanks,
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